As promised last week, today I’m going to teach you how to dramatically increase your sales with proactive online chat. But that’s not all. With this technique, you’ll be able to engage prospects at point-of-sale right after a live webinar and, ultimately “Humanize” your customer’s online experience to keep bringing them back to you!
The hottest browsers on your website you’ll ever get are people who are on your site right AFTER you finish a live webinar, hangout, or teleseminar. As soon as you bring this to a close, you have a golden opportunity to turn prospects into customers using online chat at point-of-sale.
Here are the results my friend Nick Unsworth and I were able to achieve using Zopim Proactive Chat right after a live webinar:
Take a look below at the Zopim Dashboard. In the visitors list I can see (in the snapshot) that there are 15 people on my site at this moment. Zopim will read the IP address of the browser so it knows what country they are from, and can often even determine what city they are in.
You can see, including me, that there are 13 people from the U.S. online and one from Canada. Since Nick Unsworth is in San Diego, like me, he drove traffic to our webinar mostly from the U.S.
When the webinar comes to a close, copy and paste a proactive chat with each prospect. I use something simple and direct like “Hey, it’s Bret, were you just on the webinar with us?”
People get really excited when they find out it’s actually me they are chatting with. When you do this, your customers will get an immediate sense that you truly care about, and genuinely want to help them because you are taking the time to chat with them. They didn’t have to wait for a response from you or your team.
If you’re offering a complimentary strategy session, this is the time to get prospects to sign up.
I want to get to know my customers, who they are, and what their goals are. You can do this and personalize your customer’s Chat widget by adding their name to the widget.
Below is an example with a customer named Agustina. She was on the webinar and ended up signing up for the free one on one. Agustina also purchased a $47/month subscription.
In this next and final example, I was able to chat with a prospect and found out her name is Sherri-Lee, from Canada. She ended up not only becoming a customer but also becoming a top user. She’s now in the process of becoming a certified instructor as well.
SHERRI-LEE IMAGE
These are examples of our inspirational posts that we use to generate viral Likes, comments,…
The Mystery of Why Certain Posts are Shared and Others are Not Has Been Revealed!…
If you've ever experienced the frustration of getting Infusionsoft to show which customers clicked on…
The power editor tool on Facebook has gotten a bit of a bad rep. People…
Do you know what the most powerful words in internet marketing are? You might be…
If you’ve been using Facebook as a business owner for a while now, you have…
